These Terms & Conditions (“Terms”) govern your use of the Kamkar (کام کار) mobile application, website, and related services. Kamkar is developed and powered by E-PAK Technologies, a leader in digital innovation in Pakistan. Kamkar connects users with verified service providers, freelancers, shopkeepers, and merchants across a wide range of services.
By accessing or using Kamkar, you agree to these Terms, which apply to all users, service providers, freelancers, shopkeepers, and merchants using the platform.
Kamkar serves as a digital intermediary that:
Connects users with independent service providers and businesses.
Facilitates bookings, payments, communication, and service management.
Maintains high standards of trust, quality, and convenience.
Kamkar is not an employer or legal representative of any service provider or merchant and assumes no liability for their personal or professional conduct.
Users: There are no specific age restrictions for users. All users are welcome to access Kamkar’s platform as long as they are legally competent and capable of entering binding agreements.
Service Providers: Providers must register on the platform and submit valid identification, proof of skills or business documentation.
Kamkar reserves the right to accept, verify, suspend, or remove accounts at its discretion.
Users must:
Provide accurate information during service booking.
Make payments as agreed after service completion.
Treat service providers with respect and professionalism.
Use the platform for legitimate purposes only.
Service Providers, Merchants, and Freelancers must:
Deliver services as advertised and in a professional manner.
Keep pricing, availability, and business details up to date.
Adhere to Kamkar’s quality standards and ethical policies.
Use the platform with transparency and respect toward clients.
All users agree to:
Not engage in unlawful, offensive, fraudulent, or harmful behavior.
Avoid bypassing the platform to conduct unregistered transactions.
Maintain honest communication and mutual respect at all times.
Violation of these guidelines may result in account suspension or termination.
Users can book services via app, website, or support helpline.
A minimal confirmation charge may apply at booking.
Payments can be made through cash or approved digital gateways.
Service providers and merchants are charged a commission on each completed task, as agreed during registration.
Kamkar does not store payment data and complies with data protection standards.
Cancellations or rescheduling by users are allowed up to 24 hours before the appointment.
Late cancellations or no-shows may result in a fee.
Providers must notify users of cancellations in advance and may face action for repeated violations.
Kamkar follows a structured 5-star service protocol.
User feedback helps improve provider rankings and platform reliability.
Poor ratings or repeated complaints may lead to investigation or removal of service providers.
Kamkar verifies all user and provider profiles through documentation, identity checks, and, where needed, physical verification.
Despite this scrutiny, Kamkar cannot be held responsible for the individual behavior of any party.
Kamkar is not liable for:
Personal conflicts between users and providers.
Accidents, damages, theft, or dissatisfaction resulting from a booked service.
Off-platform transactions or activities outside Kamkar’s control.
Any damages caused by substandard materials or faulty products, including expired medicines or defective supplies.
Important Note: Kamkar will not supply any materials, tools, or consumables used by servicemen at the customer's premises. The procurement and provision of these items are solely the customer’s responsibility.
All service interactions are made at the user's and provider’s sole risk.
Personal information is collected only for service facilitation and safety.
Data is kept secure and confidential, and not shared unless legally required.
Kamkar uses encrypted channels for communication and payment processes.
All branding, content, design, and technology used on the platform belong to Kamkar or its licensors and may not be copied, reused, or redistributed without written permission.
Kamkar reserves the right to modify these Terms, platform features, and policies at any time. Users will be notified of changes through in-app alerts or official announcements. Continued use of the platform implies agreement with updated terms.
Kamkar is not responsible for any delay or failure in service due to events beyond reasonable control, including but not limited to natural disasters, system failures, or changes in government regulation.
Any disputes or complaints must first be addressed through Kamkar’s support team. While Kamkar may assist in dispute resolution, it does not act as an arbitrator or guarantor of any agreements made between users and providers.
For questions or support, contact us at:
📧 support@kamkar.pk
By using Kamkar, you agree to these Terms & Conditions and commit to maintaining the integrity, safety, and mutual respect that the Kamkar community is built on.
Free Cancellation Window:
Users can cancel or reschedule their service requests free of charge if done 24 hours or more before the scheduled appointment time.
Cancellation Within 24 Hours:
If a user cancels a service within 24 hours of the scheduled appointment, a cancellation fee will be applied:
For advance payments made for the service, the cancellation fee will be 40% of the total service fee or the minimum booking charge (whichever is higher).
For non-advance payments, the visiting charge or a booking cancellation fee will apply, typically 40% of the service fee.
No-Show:
If the user does not show up for the scheduled appointment or fails to notify Kamkar of the cancellation within the given time, the full service fee may be charged to the user.
Rescheduling:
Users can reschedule the service free of charge if done at least 24 hours before the scheduled appointment. However, rescheduling within 24 hours of the appointment may incur a rescheduling fee depending on the provider's availability.
Provider Cancellations:
Service providers, merchants, and freelancers are expected to notify Kamkar at least 24 hours before the scheduled service if they need to cancel the appointment. Failure to do so will result in a cancellation fee imposed by Kamkar.
In case the cancellation happens within 24 hours of the scheduled service, Kamkar may charge the service provider a penalty fee to compensate the user for the inconvenience caused.
Provider No-Show:
If a service provider, merchant, or freelancer fails to show up for a scheduled service without prior notice, Kamkar reserves the right to impose a penalty on the provider's account. This may include a suspension or removal from the platform depending on the severity of the violation.
Rescheduling by Providers:
If a service provider or merchant needs to reschedule a service, they must provide at least 24 hours’ notice to Kamkar. Failure to do so may result in a penalty and the provider may be required to compensate the user for the inconvenience.
Exceptional Events:
In the event of natural disasters, emergencies, or unforeseen circumstances beyond anyone's control (e.g., earthquakes, floods, power outages), both users and service providers must inform Kamkar immediately. In such cases, cancellation or rescheduling fees may be waived or adjusted on a case-by-case basis.
User and Provider Responsibility:
Users and providers are encouraged to communicate openly with Kamkar in case of such events to find the best possible solution.
Refund Eligibility:
Refunds will be processed if the service was canceled by Kamkar, the provider, or if Kamkar failed to deliver the requested service as per the terms agreed.
For advance payments, the cancellation fee (40%) will be deducted from the total amount and the remaining balance will be refunded.
For non-advance payments, if the user cancels the service, the cancellation charges will apply as per the cancellation window.
Refund Processing:
Refunds will be processed to the same payment method used for the original transaction.
Processing time: Refunds may take 5-7 business days to be reflected in the user’s account, depending on the payment gateway.
Payment Methods:
Users are required to make the necessary payments either through cash or digital payment gateways (credit/debit cards, mobile wallets, etc.) as per the available options.
Commission for Providers:
Kamkar charges a commission on the total service fee from service providers, merchants, freelancers, or any other professional using the platform.
Non-Refundable Commission:
The commission charged by Kamkar is non-refundable in case of cancellations, except when the cancellation is due to a fault of Kamkar or its platform.
Contact Information:
If you need assistance with cancellations or have any concerns regarding the charges, please contact Kamkar customer support:
Email: support@kamkar.pk
In-App Support: Use the “Support” feature in the Kamkar app for real-time assistance.
Disputes:
If there are any disputes regarding cancellation fees or penalties, users and providers can contact Kamkar support for resolution. We are committed to ensuring fairness and transparency for both parties.
By using Kamkar’s platform, you agree to adhere to the Cancellation Policy. This policy helps ensure a smooth, transparent, and efficient service for all parties involved.
Kamkar is a digital platform designed to connect users with a wide network of independent service providers, merchants, freelancers, and shopkeepers. While we are committed to maintaining a seamless, trustworthy service experience, Kamkar does not directly offer or execute services, and therefore does not bear sole financial liability for refunds.
Instead, refunds are the responsibility of the service provider or merchant. Kamkar’s role is to support, facilitate communication, and ensure fair dispute resolution — not to act as the final liable party in refund claims.
Kamkar provides a verified, trusted platform but does not act as the direct service provider.
Refund liability lies with the provider, merchant, or freelancer who delivered the service.
Kamkar will facilitate and mediate disputes between the user and provider and ensure that refund requests are handled fairly and transparently.
Kamkar will not be held solely responsible for issuing refunds, except in cases involving platform or transaction errors directly attributable to Kamkar.
A user may request a refund in the following cases:
The booked service was not delivered or canceled by the provider without sufficient notice.
The service was incomplete or unsatisfactory, and verified by Kamkar upon investigation.
A technical error in billing, duplicate payment, or booking system failure caused inconvenience.
The user followed Kamkar’s cancellation policy and is eligible for a partial or full refund.
Users must submit a refund request via:
In-app chat support or
support@kamkar.pk, including service ID, reason, and proof.
Kamkar will review and facilitate resolution within 2-3 business days, involving both parties.
If the provider accepts liability, Kamkar may process the refund through digital channels, on their behalf.
If no resolution is reached, Kamkar may escalate the issue, but does not assume payment responsibility.
For services paid in advance:
Cancellations within 24 hours of service time may incur a 40% deduction or visiting charge.
Refund of the remaining balance is at the provider's discretion, unless it's a verified platform error.
Service providers, freelancers, and merchants are required to:
Honor refund claims for valid complaints.
Cooperate with Kamkar support in dispute investigations.
Maintain ethical refund policies and provide resolutions as per Pakistan’s consumer laws.
Repeated refusal to refund or consistent complaints may result in penalties or deactivation from Kamkar’s platform.
Kamkar ensures provider scrutiny, transparent pricing, and customer support.
We facilitate fair resolutions and monitor disputes actively to uphold platform standards.
Kamkar will intervene and take corrective action if a provider is found acting in bad faith, including withholding payouts, suspending accounts, or legal referral.
This refund policy complies with Pakistan’s applicable laws, including but not limited to:
The Punjab Consumer Protection Act, 2005
Sindh Consumer Protection Act, 2014
ICT and PTA digital commerce guidelines
Kamkar supports your right to raise issues under these laws and may assist in documentation if you wish to escalate your complaint.
By using Kamkar’s platform, you acknowledge that:
Service execution is by third-party providers, not Kamkar itself.
Refund obligations lie with the provider, and Kamkar’s role is to ensure a transparent, supportive resolution process — not to act as the sole liable entity.
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